Refund Policy

All sales are final

The $397 setup fee and the $100 one-time fee for each additional technician are non-refundable once payment is processed. These fees cover work performed immediately at signup — provisioning your account, generating and verifying technician QR badges, and configuring your dashboard.

Customers in Mexico are billed in Mexican pesos instead: the setup fee is MX$7,200.00 MXN, each additional technician is MX$1,800.00 MXN one-time, and the annual maintenance subscription is MX$1,800.00 MXN per year. These peso prices include IVA (Mexican value-added tax). The same refund rules apply.

Annual maintenance subscription

The $99/year maintenance subscription can be canceled at any time from your dashboard or by contacting us. Canceling stops future charges — it does not refund the current billing period, and your Service access continues through the end of the year you've already paid for.

Failed or duplicate charges

If you believe you were charged in error — a duplicate charge, or a charge that doesn't match what you agreed to — contact us and we'll look into it. Legitimate billing errors on our end will be corrected.

Marketing Growth Plan (optional)

The optional Marketing Growth Plan ($29 USD a month; MX$520 MXN a month, IVA included, for businesses billed in Mexico) can be canceled at any time from the Marketing page. Canceling stops future charges and takes effect at the end of the month you have already paid for.

If you ask for a refund within 7 days of your first Growth Plan charge, we will refund that first month in full and end the plan. Write to customerservice@qr-poweredidentity.com from your account email. Renewal charges after the first month are not refunded, and each Marketing tool you pay for on its own is covered by the "All sales are final" section above.

Exceptions

We may, at our discretion, make an exception to this policy on a case-by-case basis. A decision to do so in one case doesn't create an obligation to do so in another.

This policy is one of the documents that form your agreement with us under our Terms of Service (Section 12). If it conflicts with the Terms of Service, the order of precedence in that Section applies; on refunds and cancellations, this Refund Policy applies.

Contact us

Refund requests and billing questions: customerservice@qr-poweredidentity.com. Legal notices and disputes: legal@qr-poweredidentity.com. See also our Terms of Service.