SMS Messaging Terms

Program name and description

Program: QR-Powered Identity Notifications. QR-Powered Identity™ sends one-way, transactional text messages (SMS) related to a service visit or an account. These messages are sent by QR-Powered Identity itself, directly to people who opted in to receive them: company account owners and technicians who ticked the optional text box when they signed up or set up their profile. We do not send text messages to homeowners: homeowners receive their notices by email only. We do not send marketing or promotional text messages. Agreeing to receive text messages is always optional, it is not a condition of using the Service or of buying anything, and it is separate from any agreement to receive email.

Availability

QR-Powered Identity is intended for businesses in the United States, Canada, the United Kingdom, Australia, New Zealand, Ireland, Singapore and Mexico. Text messages are currently available for mobile numbers in Mexico only. Text messaging to numbers in the other countries listed, including the United States and Canada, is not yet available and is coming soon. Until it launches in a country, we send the same notices and verification codes by email instead, and no text message is sent to numbers there. When text messaging launches in a country, we will update this page and, where needed, ask you to confirm your mobile number and your agreement to receive texts.

Who receives messages, and how you agree to receive them

• Homeowners — we do not send text messages to homeowners, and there is no text opt-in for them. Homeowners receive all their notices by email.
• Technicians — during setup you can tick an optional box to receive texts from QR-Powered Identity about your jobs and your account: job assignments and cancellations, and verification and access-recovery codes and links. Texts are not required: you can complete setup with email only, and everything is also sent by email.
• Avatars (company account owners) — at sign-up you can tick an optional box to receive texts about your account alerts, job activity updates and verification codes. These are not marketing messages. It is not required to sign up.

Types of messages

Examples: new-job notice to a technician who opted in ("New job for [Name]. When you arrive, tap to notify the homeowner: [link]"), one-time verification codes (sent only to people who opted in), and job activity notices to company owners who opted in. Messages are one-way: we do not read or answer replies other than the keywords below.

Message frequency

Message frequency varies. Technicians and Avatars who opted in receive texts only when there is a job, a verification code, an access-recovery message or (for Avatars) a job activity update, such as a notice that a customer request was submitted to your company.

Cost

Message and data rates may apply, depending on your mobile plan.

Opt out and help

To stop receiving text messages, reply STOP to any message. You will receive a confirmation and no more messages will be sent to that number. For help, reply HELP or contact us at customerservice@qr-poweredidentity.com.

Carriers

Carriers are not liable for any delayed or undelivered messages.

Privacy

Mobile numbers and SMS opt-in data and consent are not shared with any third party, affiliate or lead generator, and are never sold, bought or used for marketing or promotional purposes. Our service providers (including Twilio, which delivers our messages, and Supabase, which stores our records) handle this data only on our behalf and only to operate the Service. See our Privacy Policy for what we collect and how we use it.

This policy is one of the documents that form your agreement with us under our Terms of Service (Section 12). If it conflicts with the Terms of Service, the order of precedence in that Section applies.

Contact us

Questions about text messages: customerservice@qr-poweredidentity.com. Legal questions: legal@qr-poweredidentity.com.